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Rates
effective 1/1/08.
Rates and Policies below are subject to change without notice.
Cancellation
policy:
Unless
otherwise arranged and agreed upon, twelve (12) hours advance notice is
required for the cancellation of scheduled appointments. If notice of
cancellation is not received twelve (12) hours prior to the scheduled
appointment, a session debit will be incurred.
Payment Policy:
Pre-Payment:
Payment will be made in advance of training
sessions in one-hour increments. Pre-paid hours will be
“credited” to client’s account and “debited” from as
sessions are used. Minimums based on Package selected.
Attendance Policy:
Late/Missed Sessions:
Client understands his/her session begins
promptly at the scheduled time. Tardiness is not excusable
and the session will be charged to client’s account in its
entirety, regardless whether client was present for the
duration or not. Your coach may not have a session
immediately following your scheduled session, so once 15
minutes has lapsed since your scheduled start time your
coach is free to leave the studio.
NOTES:
*** ONLY 2, NON-VACATION / NON-WORK RELATED
‘LATE’ CANCELLATIONS WILL BE EXCUSED. ADDITIONAL ‘LATE’
CANCELLATIONS WILL BE CHARGED TO THE ACCOUNT.
*** 2 SEQUENTIAL ‘NO SHOWS’ WILL DEEM THE
ACCOUNT INACTIVE AND ALL SCHEDULED SESSIONS BEYOND THE LAST
NO SHOW WILL BE CLEARED. BALANCE OF ACCOUNT IS NOT
REFUNDABLE.
Training Holds:
A Training Hold can be placed on sessions if
arranged in advance for work, vacation or other extended
personal matter. Training Holds will not be allowed for
single cancellations. Training Holds serve to extend the
expiration date of sessions by the number of days expected
to be missed. For example, if the client knows he/she will
be out of town a full week and will miss sessions, one full
week can be added to the expiration date to extend the
training block.
*** ONLY 1
WEEK AT A TIME MAY BE GRANTED FOR A TRAINING HOLD.
HOLDS BEYOND 7 DAYS IN A ROW ARE NOT PERMITTED. 2
TRAINING HOLDS ARE ALLOWED PER PACKAGE.
Refunds:
UNUSED BALANCE OF CLIENT’S ACCOUNT IS NOT
REFUNDABLE AT ANY TIME.
WE RESERVE THE RIGHT TO
REFUSE ENTERING INTO A
SERVICE AGREEMENT WITH
ANYONE AT ANYTIME.
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